Privacy Policy
This policy explains how Zumeer Asif ("we", "us") handles personal data when providing business messaging automation ("the Service") to online stores ("Merchants"). The Service operates the Meta app Zumeer Asif Automations and connects a Merchant's store, courier provider and WhatsApp Business account.
1. Our role
For the customers of a Merchant, we process personal data only on the Merchant's behalf and on its instructions. The Merchant decides which messages are sent and is responsible for its relationship with its customers.
2. Data we process
- Customer name and WhatsApp phone number
- Order details: order number, items, amounts, payment status, delivery address and city
- Shipping information: tracking number, courier and delivery status
- WhatsApp messages and button replies exchanged with the Merchant's business number, message IDs and delivery statuses
- Merchant account details: business name, contact email and access credentials for connected services (stored encrypted)
3. How we use it
- To send order confirmations, shipping and delivery updates on the Merchant's behalf
- To record a customer's confirmation or cancellation in the Merchant's store
- To pass customer replies to the Merchant's support team
- To keep the Service secure and fix problems
We do not sell personal data and do not use it for advertising.
4. Where the data comes from
From the Merchant's e-commerce platform (for example Shopify), the Merchant's courier or logistics provider, and the WhatsApp Business Platform operated by Meta.
5. Who we share it with
- Meta Platforms (WhatsApp Business Platform), to deliver messages
- The Merchant's e-commerce platform and courier provider, as instructed by the Merchant
- Our hosting provider, which runs the servers the Service uses
- Authorities, only where required by law
6. How long we keep it
Automation logs that contain message content or order details are deleted automatically after 14 days. Order and status information recorded in the Merchant's own store is kept under the Merchant's policies. When a Merchant stops using the Service, we delete its stored credentials and remaining data within 30 days.
7. Security
Data is transferred over encrypted connections (HTTPS), credentials are stored encrypted, and access to our systems is restricted to authorised people.
8. Your choices and rights
If you no longer want to receive messages from a store, reply to that store's WhatsApp number or contact the store directly. You can ask us for access to, or deletion of, your data at any time; see Data Deletion.
9. Children
The Service is intended for businesses and is not directed at children.
10. Changes
We may update this policy. The date at the top shows the latest version.
11. Contact
Zumeer Asif · [email protected] · zumeerasif.com